Terms & Conditions of Sale
1. Definitions:
1.1‘the Company’ shall mean JC Hair’.
1.2‘the Customer’ shall mean any person(s), firm(s), company or organisation(s) that are contracting in the sale of ‘Goods’ with JC Hair.
1.3‘the Goods’ shall mean products stated on the Company’s order form, pro-forma or invoice.
2. Hair treatments and natural colour variations
2.1 The Company does not recommend nor will it be responsible for any alterations and diminished quality of the Goods, supplied by sale; through processing, colour, dye, chemical application and excessive blow drying. The Company will only guarantee its own work.
2.2 The Customer should take notice that the supplied hair is of untreated and unmixed virgin quality as stated by the Manufacturers that supply the Company.
2.3 The texture and colour of untreated and unmixed virgin hair will vary; therefore individual specifications are not possible.
3. Privacy and confidentiality clause
3.1 It is the Company’s policy not to duplicate or transfer, to third parties, information provided by the Customer.
3.2 Such information will remain confidential to the company.
3.3 Limited and or applicable information will be imparted to banking providers only to complete an applicable sales transaction.
3.4 Limited and or applicable information will be imparted to postal providers only for the delivery of goods
4. Order Processing Schedule
4.1 All orders accepted will be processed on the preceding Monday.
4.2 All Goods in stock, to be delivered, will be dispatched to the Customer on the preceding Monday.
4.3 All Goods not in stock may take up to one calendar month, 28 – 31 days accordingly, for delivery.
4.4 All dispatched Goods are sent by recorded delivery. Special delivery is possible but at an additional charge to the Customer.
4.5 Upon availability of goods by the Company, the Customer must collect the Goods within 14 days or the order may be deemed cancelled.
5. Cancellation Policy
5.1 The offer of Goods by the Company when accepted by the Customer, by means of at least a 50% deposit of the full price, is a recognised binding contract.
5.2 The Customer can revoke the offer of Goods from the Company only before any deposit is paid.
5.3 The Customer’s revocation of the offer of Goods from the Company can be communicated expressly or implied before any deposit is paid.
5.4 A fee, to the value of 50% of the Goods ordered, may be charged to the Customer at the Company’s discretion in situations that include
a) Goods being returned to the Company due to an incorrect address supplied by the Customer.
b) Refusal of acceptance of a postal delivery of Goods.
c) Goods not collected within 14 days of notification of availability.
d) No payment of the outstanding balance within 14 days of availability.
6. Returns Policy
6.1 The Company will not accept returned goods, with the exception of –
a) The Goods are proven to be defective. This may require that the Goods are returned to the Manufacturer before any further action is agreed or taken.
b) Distance selling regulations apply
c) The Goods are not of a satisfactory quality
d) The Goods are not as described
In all the above cases, the Company must be notified within 24 hours of receipt of the Goods by the Customer.
6.2 All Goods must be returned in its original state. This includes –
a) No alterations.
b) Not used
c) Not worn, inclusive of test wearing.
d) Not brushed through or combed.
e) The packaging must not be damaged and in a re-saleable condition
6.3 Company authorised returns will be issued with an authorisation number prior to their return. The Customer must ensure this number is visibly written on the returned package.
6.4 Authorised returns must be returned within 7 days of the authorisation number being issued.
6.5 The Company will accept no responsibility for Goods lost or damaged in the post which have been sent by the Customer.
6.6 Unauthorised returns will not be accepted or processed by the company, nor will the Company accept responsibility or liability in any way for such Goods.
6.7 The Company will accept no responsibility or liability in any way for authorised returns that do not meet the conditions set in clause 6.1, 6.2, 6.3 and 6.4.
7. Care Instructions
7.1 The Company has a separate document regarding personal care with the use of its Goods and the care of the Goods themselves. It is the responsibility of the Customer to familiarise with this document. The Company will not take responsibility or be held liable in any way for failure of the Customer to follow the ‘Care instructions’.
8. Statutory Rights
8.1 The ‘Terms & Conditions of Sale’ as set out by the Company will not affect the Customer’s statutory rights in accordance with the ‘Sale of Goods Act 1979’, ‘Sales & Supply of Goods to Consumers Regulations 2002’ and ‘Supply of Goods and Services Act 1982’.